Responsibilities

• Provide technical support to customers using Lorem’s products
• Troubleshoot issues
• Ensure customer satisfaction

Requirements

• Bachelor’s degree in Information Technology or related field
• Strong problem-solving skills
• Excellent communication abilities
• Experience with support ticketing systems (e.g., Zendesk)
• Ability to troubleshoot technical issues
• Knowledge of AI and machine learning concepts
• Patience and empathy when dealing with customers
• Ability to work independently and in a team
• Strong organizational skills
• Experience with remote support tools